Shipping Information
At Robert & Nancy, we are committed to providing a reliable and transparent shipping experience for our customers throughout the United States.
Order Processing
All orders are processed and prepared for shipment within 1–3 business days after payment confirmation.
Processing includes:
Order verification
Quality control inspection
Secure packaging
Shipment preparation
Orders are shipped only after processing has been completed.
Estimated Delivery Time
After an order has been processed and dispatched, delivery within the United States typically takes 6–12 business days.
Please note that delivery times are estimates and may vary due to carrier operations, weather conditions, holidays, high shipping volumes, or other circumstances beyond our control.
Total Shipping Time
The total estimated shipping time is:
7–15 business days
This includes both order processing and delivery.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.
Customers can use the tracking details provided to monitor shipment progress.
Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information during checkout.
Robert & Nancy is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
Delivery Delays
While we strive to meet all estimated delivery timeframes, delays may occasionally occur due to factors outside our control, including:
Carrier delays
Weather conditions
Transportation disruptions
High seasonal demand
Other unforeseen logistical circumstances
Estimated delivery times are not guaranteed.
Lost or Damaged Shipments
If your order arrives damaged or appears lost during transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to investigate and assist in resolving the issue.
Returns
We offer a 30-day return policy from the date of delivery.
Returned items must be returned in their original condition and packaging in accordance with our Return Policy.
Contact Information
For any shipping-related questions or assistance, please contact:
Email: contact@robert-nancy.com
We are committed to providing timely support and clear communication regarding your order.
Company Details
Embers Ventures LLC
30 N Gould St ste R, Sheridan, Wyoming 82801
Contact
Mon–Fri: 9:00 AM – 6:30 PM
Sat–Sun: 10:00 AM – 5:00 PM
Response within 24-48 hours: contact@robert-nancy.com
Phone Support: +13074436301