Last Updated: June 29, 2026
Our Commitment
At Robert & Nancy, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined below.
Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return:
The item must be unused and in its original condition.
The item must be returned with its original packaging, where applicable.
The item must not show signs of misuse, damage, alteration, or excessive wear.
Proof of purchase may be required.
We reserve the right to refuse returns that do not meet these conditions.
How to Initiate a Return
To begin a return request, please contact us at:
Email: contact@robert-nancy.com
Please include:
Your order number
The email address used for the order
The reason for the return
Once your request has been reviewed, we will provide instructions for returning the item.
Please do not send items back without receiving return instructions from our support team.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Customers are responsible for ensuring returned items are packaged securely and shipped using a trackable shipping method where possible.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or materially different from what was ordered, please contact us within a reasonable period after delivery.
Where appropriate, we may offer:
A replacement item;
A refund; or
Another suitable resolution at our discretion.
Supporting photographs or additional information may be requested to assist in evaluating the claim.
Refund Processing
Once a returned item has been received and inspected, we will notify you regarding the status of your refund request.
If approved, the refund will be issued to the original payment method used for the purchase.
Refund processing times may vary depending on your payment provider, financial institution, or card issuer.
Non-Refundable Costs
Original shipping charges, where applicable, are generally non-refundable unless required by law or unless the return is due to our error, a defective product, or an incorrect item being delivered.
Order Cancellations
Customers may request cancellation of an order by contacting contact@robert-nancy.com as soon as possible after purchase.
If the order has not yet been processed or shipped, we will make reasonable efforts to cancel the order and issue a refund.
Once an order has been shipped, it can no longer be cancelled and must instead be handled through the return process described in this policy.
Contact Information
For any questions regarding returns, refunds, or cancellations, please contact:
Email: contact@robert-nancy.com
We are committed to providing fair, transparent, and timely support regarding all customer requests.
Company Details
Embers Ventures LLC
30 N Gould St ste R, Sheridan, Wyoming 82801
Contact
Mon–Fri: 9:00 AM – 6:30 PM
Sat–Sun: 10:00 AM – 5:00 PM
Response within 24-48 hours: contact@robert-nancy.com
Phone Support: +13074436301